Protect Your IBM Software Investment with Free Product Upgrades and 24/7 Technical Support

IBM Subscription and Support provides free product upgrades and 24/7 support for all of your eligible IBM software. IBM Subscription and Support helps you maximize the value of your software investment and ensure your business is always equipped with the latest technology that is relevant to your operations.

Once you sign up for IBM Subscription and Support, you get one full year of service and then have the option to renew your service at a lower rate. The longer you keep your service active, the more IBM Subscription and Support saves you time and money.

As an IBM Business Partner, Focused E-Commerce can get your business started with IBM Subscription and Support, and we can even manage your renewal process. After working with hundreds of Fortune 500 companies, we have the experience to implement any IBM solution or service you need.

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What is IBM Subscription and Support?

IBM Subscription and Support (S&S) provides 12 months of software enhancement downloads, security and bug fixes, access to new releases and new versions of IBM software, and 24/7 support from IBM’s network of over 4,000 technical professionals and over 30,000 software developers.

IBM S&S also provides access to IBM Redbooks – thousands of knowledge assets that help you adopt and deploy IBM software quicker and easier.

IBM Software Upgrades

IBM S&S provides free product upgrades for most IBM-distributed software, such as IBM Lotus, DB2, Tivoli, WebSphere, Tivoli, and hundreds of other commercially available software.

IBM releases new versions of IBM-distributed software to prevent new security threats, fix bugs, add new features, and make other necessary changes. With your IBM S&S service, each new release of your purchased IBM-distributed becomes immediately available for download and installation at no extra cost. Otherwise, you would have to pay for new software releases.

IBM S&S prevents you from having unplanned expenditures on software upgrades or missing out on new updates while you wait for your next budget cycle. Plus, you ensure your IBM solutions and associated business data are always safe from evolving security threats.

IBM Technical Support

Leverage IBM’s world-class software support to quickly solve minor issues in your solutions before they become major disasters and prevent future problems from occurring in the first place. In addition to problem-solving, IBM’s technical support experts can also help you optimize your solutions and identify areas where you can get further value from your IBM-distributed software.

Your IBM S&S service gives you priority access to technical support from anywhere in the world, day or night. Simply use a provided IBM call-in number for a quick response to your questions and concerns.

IBM Technical Support Includes:

  • 24×7 access to IBM technical support and other technical resources for “Severity 1” situations (as determined by your organization)
  • Unlimited amount of IT team members who can contact IBM technical support for help
  • Quick access to code-related and usage-related voice support
  • 24/7 access to IBM’s software support website, providing advanced search functions for common troubleshooting tasks and a service request tool
  • Detailed IBM Software Support Guide which provides a full list of international support lines and explanations of technical support processes

Let Focused E-Commerce assist in Renewing IBM S&S:

  • Maintain access to new software updates
  • Continue receiving 24/7 technical support
  • Renewals cost less than acquiring IBM S&S after your service has lapsed
  • Receive Partner Discounts on renewals
  • Education on the latest versions and features

If it’s time to upgrade, Focused E-Commerce can help you with your IBM S&S renewal, and we can even save you time and money in the process!

IBM Subscription and Support Renewals

When you sign up for IBM S&S, they will usually have you choose an anniversary date for contract renewals — typically this date will fall at the end of the corresponding month for your original start date. At 105 days out from your renewal date, you will receive a renewal quote to maintain your IBM S&S service for the following year.

Why IBM Subscription and Support is a Smart Investment for Your Company

IBM solutions are crucial to your business operations, and their initial acquisition is costly to your business. IBM S&S protects your investment and keeps your IBM software performing at its best.

Benefits of IBM Subscription and Support:

  • Ensure you have the highest levels of security at all times
  • Get the most up-to-date technology as soon as it is available
  • Leverage IBM support to increase efficiency and productivity from your software
  • Reduce product upgrade acquisition costs and lower your total cost of ownership
  • Receive 24/7 technical support for problems that need to be solved immediately

Whether your business wants to get started with IBM S&S or you want to renew your current service, our IBM experts can make the process much easier for you. Focused E-Commerce will work with IBM on your behalf to ensure you have coverage for all of your eligible IBM-distributed software, and as an IBM Business Partner, we can get you a lower price for your service contract.


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